Your Agreement:

These terms and conditions apply to your use of the allahougroup.com (the "Website") located in Kuwait. By accessing or using the Website, you acknowledge and agree to be bound by these terms and conditions.

Copyright:

All content on the Website, including text, graphics, logos, images, and software, is the property of Allahou Group or its licensors and is protected by Kuwaiti and international copyright laws.

Restrictions on Use:

You may not:

• Copy, reproduce, modify, or redistribute the content of the Website without our express written permission.
• Use the content of the Website for commercial purposes.
• Link, frame, or deep-link the Website content on any other website without our express written permission.

Disclaimer of Information:

The content on the Website is provided for general information purposes only and does not constitute professional advice. We make no warranties or representations that the content is accurate, complete, or up-to-date. You rely on the content at your own risk.

Disclaimer of Liability:

While we take reasonable precautions to prevent viruses and other malicious programs on the Website, we accept no liability for any damage caused by them.

We are not responsible for the operation of the Website being uninterrupted or error-free and disclaim all liability in respect thereof.

We accept no responsibility or liability for any content on third-party websites linked to or from the Website or for any use of personal data by such third parties.

Trademarks:

All trademarks appearing on the Website are the property of their respective owners.

Governing Law:

These terms of use shall be governed by and construed in accordance with the laws of Kuwait.

Contact:

If you have any questions about the Website or these Terms of Use, please feel free to contact us at corporate@allahougroup.com.

Changes to these Terms:

Allahou Group reserves the right to change these Terms of Use at any time. Your continued use of the Website following any changes constitutes your acceptance of those changes.

Effective Date: July 2024

Allahou Group (hereafter referred to as “we" or “our” or "us" or “Allahou Group” or “organization”) are firmly committed to protecting your privacy.

This Privacy Notice has been created to demonstrate our company’s commitment to keep personal data private and secure. This Privacy Notice explains who we are, how we collect, share, and use personal data about you, and how you can exercise your data privacy rights or communicate to us for redressal of your data privacy-related queries or concerns.

Information Collection, Use, and Sharing

We collect several different types of information for various purposes to improve your online experience at allahougroup.com.

• Personally Identifiable Information (PII): We may collect PII, such as your name and email address, only if you voluntarily submit such information to us. We may use this information to respond to your inquiries, send you emails about our products or services, or to personalize your experience on our website.
• Non-Personally Identifiable Information (Non-PII): We may also collect non-PII, such as your browser type, IP address, and the referring/exit pages. This information is used to analyze trends, administer the website, track user movement within the website, and gather broad demographic information for aggregate use.

We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.

Cookies

We may use cookies to store your preferences and settings on our website. Cookies are small data files that are transferred to your computer's hard drive by a website. This allows the website to recognize your browser and capture and remember certain information. You can choose to disable cookies, but this may limit your ability to use certain features of our website.

Security

The security of your personal information is important to us. We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is ever completely secure or error-free. You play a role in protecting your information by not sharing your password with anyone and logging out of the website after your use.

Changes to this Privacy Statement

We reserve the right to update this privacy statement at any time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address you have provided to us, by placing a prominent notice on our site, or by any other reasonable means.

Your Consent

By using allahougroup.com, you consent to our collection and use of your personal information as described in this privacy statement.

Contact Us

If you have any questions about this privacy statement, please contact us at [insert contact information].

In accordance with the Ministry of Commerce and Industry's regulation governing the exchange and refund rights of consumers, customers in Kuwait can exchange or refund purchased items within 14 days of purchase, based on the following terms and conditions:

• Items to be exchanged or refunded should be in a resellable condition in their original packaging accompanied with a valid receipt.
• Items can be exchanged or refunded if they do not meet product specification, if they have a fault or defect.
• The customer can exchange or refund the purchased items if the above conditions are met even if the items have been purchased during sale or promotional periods.

Where applicable, items will be refunded using the same method of payment used at time of purchase, or using any other payment method to be agreed upon. Items that do not meet the above terms and conditions will not be refunded. Alshaya complies with government legislation. Additionally, to give our customers the confidence to shop with us, we offer more generous terms within our Exchange and Refund policy:

• Our stores offer customers a refund within 14 days of purchase, in the form of credit added to an Allahou Card equal to the value of the refunded goods. This credit will be valid for 12 months and can be used across all Alshaya stores, cafes and restaurants.
• Customers can exchange goods within 14 days of purchase if the goods are in their original intact packaging.
• Goods purchased at reduced prices during sale or promotion periods can be exchanged within 14 days of purchase, but no refunds will be made if the purchased items do not meet the above mentioned requirements.
• On gift with purchase promotions, the gift must be returned along with the purchased items.
• We do not accept any responsibility or liability whatsoever for lost, damaged, stolen or any unauthorised use of the Allahou Card.

Thank you for your cooperation and for choosing to shop in our stores. We will be glad to hear your suggestions on how we can serve you better in the future. To communicate your suggestions, please write to us at customercare@allahougroup.com, or call us on the hotline 123-45-67.